Strategy

The experience that drives people to pay $500 for a cooler
71% of companies plan to alter their CX data strategy
10 must-read stories from 360 Magazine’s first 100 newsletters
What ‘an obesity of experiences’ means for CX leaders
How 988 contact centers can provide the best caller experience
Just 35% of consumers are completely satisfied with brand relationships
BMW heated seats
Why microtransactions put BMW in the hot seat
Linktree CEO marketplace
Linktree CEO wants to help creators and brands streamline the customer journey across digital experiences
Bluecore non-active-buyers
Even at-risk or ‘lost’ shoppers are 37% more likely to purchase again
The ultimate CX takeaway from Rogers’ Internet outage
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