Strategy

The fight against customer service fraud is about to get ugly
John Legend is giving people a new way to sing a brand’s praises
B2B buyer CX
48% of B2B buyers cite lack of transparency into fulfillment processes as a dealbreaker
Norwegian Cruise Line, Amex and Zoom execs share the secrets of swipe right-worthy CX
Can you sum up your CX in a ‘Date Me’ doc?
HappyOrNot CEO explains what to do when you see frowns instead of smiley faces
Why Disney is doubling down on in-person experiences
Former P&G execs say better CX requires a business operations ‘revolution’
63% of consumers have switched retailers over slow deliveries
Apple just recharged its customer-centricity cred
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