Strategy

Nearly 43% of home decor shoppers overwhelmed with choices
Will Target’s new paid membership program hit the bullseye?
How Beanfield is trying to change the telecom customer experience
What IKEA understands about building shopping mall CX
Sora and CX: The promise of generative AI-produced video
70% of consumers call for CX improvements
Sure, the customer is king. But are they DunKings?
Why Build-A-Bear’s dark turn has customers roaring
Kustomer CMO: CX should start at ‘Hello,’ not ‘Help!’
71% of consumers define word of mouth as IRL recommendations
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