Leadership

Spanx CX director
Spanx CX director discusses shaping an experience fit for a DTC shopper
Boston Marathon 2021
Inside the race to reimagine the Boston Marathon, during COVID and after
holiday shopping supply chain cx
How CX can save the holiday season amid supply chain challenges
chief customer officer press release
The chief customer officer’s PR problem
Why CX professionals need to embrace servant leadership
Inside customer journey mapping at Dow, Box and Vault
Alida global trends report
Alida chief strategy officer suggests how brands can ensure customers feel heard
financial services digital experience
How U.S. Bank and Sun Life are approaching digital experience design in financial services
Ted Lasso chief customer officer
5 reasons Ted Lasso might make an ideal chief customer officer
Michael Lawder ASAPP
ASAPP chief experience officer reflects on what he learned on the front lines as an agent
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