Apeel consumer experience director advocates for greater attention to service agent well-being
Jenny Dempsey was going through anxiety attacks. Her eating habits were affected. She wasn’t sure how much longer she could endure it.
No, this was not last night, when she and the whole world were awaiting the outcome of the U.S. presidential election. It came from her work in customer service.
Today, Dempey is the consumer experience manager at Apeel, a company based in California whose edible coating product can make fruit and other food last twice as long and reduce waste. In a virtual event hosted by Zendesk late last week, however, she was
Shane Schick tells stories that help people innovate, and to manage the change innovation brings. He is the former Editor-in-Chief of Marketing magazine and has also been Vice-President, Content & Community (Editor-in-Chief), at IT World Canada, a technology columnist with the Globe and Mail and Yahoo Canada and is the founding editor of ITBusiness.ca. Shane has been recognized for journalistic excellence by the Canadian Advanced Technology Alliance and the Canadian Online Publishing Awards.