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Apeel consumer experience director advocates for greater attention to service agent well-being

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Apeel consumer experience director advocates for greater attention to service agent well-being

service agent self-care

Jenny Dempsey was going through anxiety attacks. Her eating habits were affected. She wasn’t sure how much longer she could endure it.

No, this was not last night, when she and the whole world were awaiting the outcome of the U.S. presidential election. It came from her work in customer service.

Today, Dempey is the consumer experience manager at Apeel, a company based in California whose edible coating product can make fruit and other food last twice as long and reduce waste. In a virtual event hosted by Zendesk late last week, however, she was

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