Zendesk

Bumble’s VP of trust and CX courts a slow-and-steady approach to improved support
Zendesk and the mother of all AI marketing mistakes
How Lush applies customer care in the cosmetics space
52% of customer service agents admit they often use ‘shadow AI’
How Wyze is using TikTok Shop and AI to enhance its CX
90% of chatbots in customer service used to route issues to agents
Zoom Contact Center customer service
What Zoom Contact Center says about the future of customer service
Zendesk CX Trends 2022
54% of customers say service feels like a business afterthought
Zendesk buys Momentive and SurveyMonkey
What Zendesk’s SurveyMonkey acquisition signals for the CX technology sector
Kustomer App Marketplace
Kustomer App Marketplace aimed at easing the journey to offering omnichannel CX