Zendesk

Zendesk buys Momentive and SurveyMonkey
What Zendesk’s SurveyMonkey acquisition signals for the CX technology sector
Kustomer App Marketplace
Kustomer App Marketplace aimed at easing the journey to offering omnichannel CX
7-Eleven 7Now CX
7-Eleven exec shares the self-service strategy that’s bringing more convenience to its 7Now delivery experience
service agent self-care
Apeel consumer experience director advocates for greater attention to service agent well-being
Slack customer experience CX
Slack CX director makes the case for closer alignment with product teams
Zendesk Explore Enterprise
Zendesk Explore Enterprise adds live team dashboards to help CX pros act faster
Zendesk CX for startups
Zendesk studies startup spending on customer service tools as part of a CX strategy
5 ideas you should borrow from Zendesk’s ‘Empathy Lab’ to transform service and support experiences
Henry Davis Arfa DTC
Ex-Glossier boss Henry Davis describes the makeover DTC firms will need in the sector’s ‘second act’
The Coronavirus-CX connection you knew was coming