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What solving a wuzzle can teach you about tackling CX
CallMiner CMO talks through the business case for conversational intelligence
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
Why ‘quiet quitting’ could ruin customer experiences (and what to do about it)
Matt Dixon unpacks how the Customer Effort Score led to the Tethr Effort Index
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Home
About
Subscribe
FAQ
Now
Week
Month
What solving a wuzzle can teach you about tackling CX
CallMiner CMO talks through the business case for conversational intelligence
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
Why ‘quiet quitting’ could ruin customer experiences (and what to do about it)
Matt Dixon unpacks how the Customer Effort Score led to the Tethr Effort Index
Zendesk
90% of chatbots in customer service used to route issues to agents
What Zoom Contact Center says about the future of customer service
54% of customers say service feels like a business afterthought
What Zendesk’s SurveyMonkey acquisition signals for the CX technology sector
Kustomer App Marketplace aimed at easing the journey to offering omnichannel CX
7-Eleven exec shares the self-service strategy that’s bringing more convenience to its 7Now delivery experience
Apeel consumer experience director advocates for greater attention to service agent well-being
Slack CX director makes the case for closer alignment with product teams
Zendesk Explore Enterprise adds live team dashboards to help CX pros act faster
Zendesk studies startup spending on customer service tools as part of a CX strategy
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