Depending on how you define ‘fast growing,’ investing in technology to help agents is a key success factor, benchmark report suggests
Tag: Zendesk
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5 ideas you should borrow from Zendesk’s ‘Empathy Lab’ to transform service and support experiences
The company hired IDEO to help transform what it felt like to work in its offices. They’re too good to waste on digital channels alone
Ex-Glossier boss Henry Davis describes the makeover DTC firms will need in the sector’s ‘second act’
The co-founder of Arfa speaks at a Zendesk virtual conference about getting around intermediaries and building strong customer relationships
The Coronavirus-CX connection you knew was coming
Predictions from the CX director at Dentsu Isobar. Plus, Zendesk’s CCO speaks, insights from Knowledge@Wharton and more