Zendesk

90% of chatbots in customer service used to route issues to agents
Zoom Contact Center customer service
What Zoom Contact Center says about the future of customer service
Zendesk CX Trends 2022
54% of customers say service feels like a business afterthought
Zendesk buys Momentive and SurveyMonkey
What Zendesk’s SurveyMonkey acquisition signals for the CX technology sector
Kustomer App Marketplace
Kustomer App Marketplace aimed at easing the journey to offering omnichannel CX
7-Eleven 7Now CX
7-Eleven exec shares the self-service strategy that’s bringing more convenience to its 7Now delivery experience
service agent self-care
Apeel consumer experience director advocates for greater attention to service agent well-being
Slack customer experience CX
Slack CX director makes the case for closer alignment with product teams
Zendesk Explore Enterprise
Zendesk Explore Enterprise adds live team dashboards to help CX pros act faster
Zendesk CX for startups
Zendesk studies startup spending on customer service tools as part of a CX strategy