Twickenham Stadium takes a kick at enhancing CX of food and beverage services
It may be some time until sports and entertainment venues can squeeze in as many fans as they had before COVID-19, but Twickenham Stadium is among those looking at in-seat services as a way to manage the transition while maximizing revenues.
Speaking during a session at Leaders in Sport’s online forum, LeadersWeek.direct, Twickenham Experience managing director Nils Braude talked about the venue’s
Shane Schick tells stories that help people innovate, and to manage the change innovation brings. He is the former Editor-in-Chief of Marketing magazine and has also been Vice-President, Content & Community (Editor-in-Chief), at IT World Canada, a technology columnist with the Globe and Mail and Yahoo Canada and is the founding editor of ITBusiness.ca. Shane has been recognized for journalistic excellence by the Canadian Advanced Technology Alliance and the Canadian Online Publishing Awards.