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Republix CEO proposes an agency experience for brand customers that’s not a holding company
95% of consumers want a human to run online chat vs. a chatbot
How Generali’s chief customer officer is helping the insurance giant become a ‘lifetime partner’
The Body Shop’s global customer director gives an inside look at a beauty brand’s CX facelift
Why the CX community needs a Self-Service Gap Score
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Home
About
Subscribe
FAQ
Now
Week
Month
Republix CEO proposes an agency experience for brand customers that’s not a holding company
95% of consumers want a human to run online chat vs. a chatbot
How Generali’s chief customer officer is helping the insurance giant become a ‘lifetime partner’
The Body Shop’s global customer director gives an inside look at a beauty brand’s CX facelift
Why the CX community needs a Self-Service Gap Score
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Why the CX community needs a Self-Service Gap Score
How ExxonMobil develops a loyalty program and digital experiences that keep drivers pumped
BRP VP of digital consumer experience steers towards a data-driven future
Sunwing CMO offers a guided tour of the firm’s digital CX strategy
Twickenham Stadium takes a kick at enhancing CX of food and beverage services
When ‘extraordinary customer experience’ is a sign of the times, it’s a sign we’re in trouble
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