retail

Only 52% of specialty retailers focused on creating memorable experiences
89% of retailers planning to use AI to improve customer experiences
Inside Barnes & Noble’s surprising new chapter
How Bed, Bath & Beyond could return stronger
55% of online shoppers prefer making returns in-store
Salesforce retail CMO explains how brands can enhance their use of AI
What Japanese 7-Elevens do differently
Aldo Group CIO is trying AI on for size to improve CX
Walmart study finds nearly 8 of 10 shoppers multitask while placing online orders
Listen up: How in-store music is helping (or hurting) your customer experience