retail

Retail strategies for revamping the in-store experience in 2026
The North Face reimagines the term ‘shopping expedition’
How Ashley Furniture is building better CX through automation and AI
65% of retailers are personalizing content for each segment
58% of consumers think retailers should use AI to improve the shopping experience
45% of shoppers abandon purchases due to poor digital experiences
75% of shoppers would trust AI if it gave them cashbacks or bonuses
78% of retail execs say they’d be satisfied contacting their own service teams
What a canoe trip taught me the power of compound customer experiences
More than a quarter of Gen Z have lied to return a product