omnichannel

Khoros buys Topbox to combine customer engagement tools with omnichannel analytics
CX Network omnichannel
One in five CX professionals struggle to understand customer behavior across channels
NTT 2020 Customer Experience Benchmark Report
NTT CX benchmark report’s authors say the time for iterative change is over
Steve Dennis Remarkable Retail
‘Remarkable Retail’ author Steve Dennis identifies CX essentials to win and keep customers amid COVID-19