omnichannel

75% of customer journeys blend physical and digital shopping
3 ways Willie Wonka demonstrated a sweet approach to CX
4 areas where Lenovo is enhancing its mobile experience
46% of consumers say their name should be enough for loyalty program lookup
SAP CX exec breaks down the takeaways from Cyber Week shopping data
Chief customer officer conversations: Bluecore’s Ryan Deutsch on how to be an omnichannel thinker
One in 10 customers cry (or come close to it) due to bad service
Linc CEO identifies the missing links in retailers’ omnichannel capabilities
Walmart Casey Carl
Walmart omnichannel exec: You’ve got to recognize what customers DON’T care about
Only 17% of organizations have a dedicated CX team with executive ownership