omnichannel

46% of consumers say their name should be enough for loyalty program lookup
SAP CX exec breaks down the takeaways from Cyber Week shopping data
Chief customer officer conversations: Bluecore’s Ryan Deutsch on how to be an omnichannel thinker
One in 10 customers cry (or come close to it) due to bad service
Linc CEO identifies the missing links in retailers’ omnichannel capabilities
Walmart Casey Carl
Walmart omnichannel exec: You’ve got to recognize what customers DON’T care about
Only 17% of organizations have a dedicated CX team with executive ownership
Khoros buys Topbox to combine customer engagement tools with omnichannel analytics
CX Network omnichannel
One in five CX professionals struggle to understand customer behavior across channels
NTT 2020 Customer Experience Benchmark Report
NTT CX benchmark report’s authors say the time for iterative change is over