market research

Consumers spend 54% more with brands that offer AI-powered personalization
90% of businesses use WhatsApp for customer support
58% of consumers say generative AI has already improved their shopping experience
55% of consumers are more loyal to brands with sustainable returns
Nearly 43% of home decor shoppers overwhelmed with choices
76% of consumers likely to switch banks if they find a better one
70% of consumers call for CX improvements
52% of consumers say service reps have pressured them to give a top rating
71% of consumers define word of mouth as IRL recommendations
Survey finds brands overestimate popularity of digital experiences