market research

63% of consumers have switched retailers over slow deliveries
41% of consumers dislike managing digital devices and 28% feel overwhelmed
CX scores for enterprise tech providers rise by 13%
46% of consumers wary about the role AI plays in retail experiences
More than half of retailers say CDPs and CRMs aren’t delivering results
Business leaders choose cloud over AI as top CX technology
79% of consumers deterred by poor post-purchase experience
Consumers believe loyalty programs save them $56 per month, but . . .
Generative AI brings 14% productivity boost to contact center agents
Most CX pros work on a team of 11-20 coworkers