market research

B2B buyer CX
48% of B2B buyers cite lack of transparency into fulfillment processes as a dealbreaker
43% of digital experience pros don’t know customer preferences
70% of contact center managers believe AI will mean more agents
63% of consumers have switched retailers over slow deliveries
41% of consumers dislike managing digital devices and 28% feel overwhelmed
CX scores for enterprise tech providers rise by 13%
46% of consumers wary about the role AI plays in retail experiences
More than half of retailers say CDPs and CRMs aren’t delivering results
Business leaders choose cloud over AI as top CX technology
79% of consumers deterred by poor post-purchase experience