machine learning

ASAPP CMO Namie
ASAPP CMO explains how AI can help firms learn from their best-performing service agents
SAS exec recommends brands ask themselves one question to guide their CX strategy
Morphio agency mistakes
Morphio CEO quantifies the marketing mistakes that could ruin brands’ CX hopes
KustomerIQ launch
Kustomer CEO predicts machine learning will change customer service expectations and results
Doritos Skittles CX customer experience
Skittles and Doritos execs give a taste of what it takes to boost CX for snack brands