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Wegmans takes a fast follower approach to AI-assisted grocery shopping
25% of enterprises admit they’re ‘crawling’ with AI in CX
5 AI in customer experience courses to enhance your skill set
Why contact center capacity planning is reaching a breaking point
Why Dick’s Sporting Goods calls them ‘athlete experiences’
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Wegmans takes a fast follower approach to AI-assisted grocery shopping
25% of enterprises admit they’re ‘crawling’ with AI in CX
5 AI in customer experience courses to enhance your skill set
Why contact center capacity planning is reaching a breaking point
Why Dick’s Sporting Goods calls them ‘athlete experiences’
loyalty programs
43% of U.S. consumers more likely to join a loyalty program than last year
48% of consumers have four or more loyalty cards saved in digital wallets
SAP CX CMO foresees a big shift in customer loyalty in 2026
Wildfire CMO demonstrates how brands can offer rewards for AI shopping
46% of execs predict their loyalty program will be irrelevant within three years
81% of consumers want to pick how they earn/choose rewards
43% of business leaders believe customers are losing interest in loyalty programs
72% of customers join a loyalty program before making their first purchase
Will Target’s new paid membership program hit the bullseye?
Nearly 40% of consumers more likely to use loyalty programs this year
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