loyalty programs

72% of customers join a loyalty program before making their first purchase
Will Target’s new paid membership program hit the bullseye?
Nearly 40% of consumers more likely to use loyalty programs this year
59% of top retailers say online shoppers only log into their accounts a quarter of the time
The CX truth behind Delta’s SkyMiles debacle
Consumers believe loyalty programs save them $56 per month, but . . .
46% of consumers say their name should be enough for loyalty program lookup
Chief customer officer conversations: Fetch’s David Sommer on making loyalty programs fun
How to boost customer loyalty during tough economic times
The trouble with Dunkin Donuts’ loyalty program revamp