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How Meta’s decision to fire its fact-checkers will change the experience of using Facebook and Instagram
Why celebrities don’t make chatbots any better
Kustomer CMO: CX should start at ‘Hello,’ not ‘Help!’
Why ‘John’s breakfast’ should make every CX leader hungry to do more
51% of consumers like it when customer service reps joke with them
3 CX lessons from Twitter’s farewell to Fleets
SparkCentral By Hootsuite
Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
What LinkedIn Stories tell us about CX in social media
Dude With Sign voice of the customer
This Instagram account is channeling the true voice of every customer right now