generative AI

55% of consumers trust AI in place of a human when . . .
Where MLB, Delta Airlines and others are testing generative AI for CX
58% of consumers say generative AI has already improved their shopping experience
Microsoft martech GM shares her generative AI CX cheat sheet
Sora and CX: The promise of generative AI-produced video
The dawn of ‘acoustic’ customer experiences
CES 2024: The impact AI is having on CX at Duolingo, Reddit, Pfizer and Qualcomm
An AWS CX leader offers guidance on using gen AI in contact centers
41% of consumers react negatively to AI used in digital experiences
Generative AI in CX: A getting started guide