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Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
generative AI
Sora and CX: The promise of generative AI-produced video
The dawn of ‘acoustic’ customer experiences
CES 2024: The impact AI is having on CX at Duolingo, Reddit, Pfizer and Qualcomm
An AWS CX leader offers guidance on using gen AI in contact centers
41% of consumers react negatively to AI used in digital experiences
Generative AI in CX: A getting started guide
Uniphore, Sprinklr and Drift execs discuss enterprise AI opportunities in CX
Generative AI brings 14% productivity boost to contact center agents
Just 8% of customers say they’re using chatbots for customer service
43% say AI bias has served up the wrong content in customer experiences
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