generative AI

An AWS CX leader offers guidance on using gen AI in contact centers
41% of consumers react negatively to AI used in digital experiences
Generative AI in CX: A getting started guide
Uniphore, Sprinklr and Drift execs discuss enterprise AI opportunities in CX
Generative AI brings 14% productivity boost to contact center agents
Gartner chatbots customer service
Just 8% of customers say they’re using chatbots for customer service
43% say AI bias has served up the wrong content in customer experiences
ServiceNow shows how gen AI could rescue your Starbucks order
How GM is striving for ‘zero friction’ customer experiences
Conversica CEO defines what ‘enterprise-ready ChatGPT’ means for CX