generative AI

74% of brands using ‘action-taking’ AI see improved resolution rate
How the EU AI Act will reshape customer experience design
CX leader’s book warns of an AI ‘trust recession’
61% worry that AI-powered service resolutions will not be implemented
49% of brands predict consumers will primarily want to engage via AI agents
77% of support teams say AI is meeting or exceeding expectations
5 AI in customer experience courses to enhance your skill set
65% of retailers are personalizing content for each segment
Spotify product director lays down how AI can enhance both audience and artist experiences
72% of consumers will abandon brands over poor self-service, but . . .