generative AI

61% worry that AI-powered service resolutions will not be implemented
49% of brands predict consumers will primarily want to engage via AI agents
77% of support teams say AI is meeting or exceeding expectations
5 AI in customer experience courses to enhance your skill set
65% of retailers are personalizing content for each segment
Spotify product director lays down how AI can enhance both audience and artist experiences
72% of consumers will abandon brands over poor self-service, but . . .
Financial service firms see an average 20% productivity bump from AI
Can Gatorade quench customers’ thirst for self-expression?
63% of CX pros say generative AI is more expensive than expected