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CX single source of truth
Inside the quest for the CX single source of truth with Comcast, Discover and others
BRP digital experience
BRP VP of digital consumer experience steers towards a data-driven future
Gap Inc. consumer insights manager explains how survey data is informing CX decisions
CIBC, TSB and Caixa chat about using virtual assistants in banking
Sunwing CMO Samantha Taylor
Sunwing CMO offers a guided tour of the firm’s digital CX strategy
NPS creator Fred Reichheld
NPS creator unpacks the way for CX leaders to make the most of his metric
Reputation chief customer officer identifies the role of sentiment and emotion in CX success
David Spinks belonging
Bevy’s VP of community writes the book on how brands can foster belonging
ARHT Media holograms CX
AHRT Media CEO explains how holograms can enhance digital customer experiences
Holly Richardson, CX lead Unilever
A Unilever CX lead outlines its three-step approach to prioritizing projects and ideas