featured

ExxonMobil loyalty program CX
How ExxonMobil develops a loyalty program and digital experiences that keep drivers pumped
The Body Shop’s global customer director gives an inside look at a beauty brand’s CX facelift
Broadridge chief digital officer cx
Broadridge chief digital officer shows where account management sits within CX
CX single source of truth
Inside the quest for the CX single source of truth with Comcast, Discover and others
BRP digital experience
BRP VP of digital consumer experience steers towards a data-driven future
Gap Inc. consumer insights manager explains how survey data is informing CX decisions
CIBC, TSB and Caixa chat about using virtual assistants in banking
Sunwing CMO Samantha Taylor
Sunwing CMO offers a guided tour of the firm’s digital CX strategy
NPS creator Fred Reichheld
NPS creator unpacks the way for CX leaders to make the most of his metric
Reputation chief customer officer identifies the role of sentiment and emotion in CX success