editor’s note

You get what you give: The urgency to bring CX practices to donor experiences
post-pandemic restaurants
What restaurants have to serve as part of their post-pandemic customer experience (besides food)
curbside pickup experience
3 Ways to improve the curbside pickup experience
return policy
The CX risk of the ‘just keep it’ return policy
bean dad self-service
Where ‘Bean Dad’ went wrong with his self-service strategy
children shopping CX
The children that too many CX strategies leave behind
CX mirage oasis
The CX mirage is fooling no one: Time to give customers the oasis they deserve
customer fluent
Why brands need to move from being customer-literate to customer fluency
Mondelez Humaning CX
What the Mondelez ‘Humaning’ approach fails to achieve from a CX standpoint
Remembrance Day customer experience
What makes the Remembrance Day experience unlike any other