editor’s note

Tropicana Crunch
Why Tropicana Crunch has all the ingredients of great CX
Elon Musk Twitter CX
What Elon Musk’s CX track record says about the potential future of Twitter
Dior 30 Avenue Montaigne
Why Christian Dior’s new Paris flagship became more than a store
Are CMOs *really* the ideal chief customer officers?
Why personalization at scale is still so hard
right to repair customer experience
Why the right to repair needs to be part of an effective CX strategy
Gartner break up with poor-fit customers
Are you really ready to ‘break up’ with your customers? Don’t be so sure
Zoom Contact Center customer service
What Zoom Contact Center says about the future of customer service
Soul Machine
The quest to simulate the soul of customer service experiences
Etsy customer service
Inside Etsy’s accidental Voice of the Customer program