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Building customer agency into AI-powered customer experiences
79% of consumers say poor retail personalization is not a rare occurrence
Retail strategies for revamping the in-store experience in 2026
What solving a wuzzle can teach you about tackling CX
5 AI in customer experience courses to enhance your skill set
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Building customer agency into AI-powered customer experiences
79% of consumers say poor retail personalization is not a rare occurrence
Retail strategies for revamping the in-store experience in 2026
What solving a wuzzle can teach you about tackling CX
5 AI in customer experience courses to enhance your skill set
editor’s note
It’s not just Neil Young vs. Spotify. It’s CX vs the creator economy
The CX stakes in the Nike-Lululemon lawsuit
All the President’s Choice mentions: A customer feedback program with a missing ingredient
When the quest to win customer loyalty leads to ‘love bombing’
‘Customer crimes’ and how to combat them
One nation, under CX: What Biden’s executive order means for the future of citizen experiences
How AWS can demonstrate some CX leadership after its outage
Why the ‘just in case’ buying decision reveals a broken customer experience
What Zendesk’s SurveyMonkey acquisition signals for the CX technology sector
The chief customer officer’s PR problem
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