editor’s note

right to repair customer experience
Why the right to repair needs to be part of an effective CX strategy
Gartner break up with poor-fit customers
Are you really ready to ‘break up’ with your customers? Don’t be so sure
Zoom Contact Center customer service
What Zoom Contact Center says about the future of customer service
Soul Machine
The quest to simulate the soul of customer service experiences
Etsy customer service
Inside Etsy’s accidental Voice of the Customer program
Neil Young Spotify CX
It’s not just Neil Young vs. Spotify. It’s CX vs the creator economy
Nike Lululemon Mirror lawsuit
The CX stakes in the Nike-Lululemon lawsuit
President's Choicee HeyPC
All the President’s Choice mentions: A customer feedback program with a missing ingredient
love bombing CX
When the quest to win customer loyalty leads to ‘love bombing’
customer crimes
‘Customer crimes’ and how to combat them