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IBM SVP makes the case for CX to extend into ‘enterprise experience’
Amazon Connect VP on combining AI with human care in customer service
The subliminal narrative your customers need to see
Alida chief strategy officer suggests how brands can ensure customers feel heard
SAP CX CMO foresees a big shift in customer loyalty in 2026
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
IBM SVP makes the case for CX to extend into ‘enterprise experience’
Amazon Connect VP on combining AI with human care in customer service
The subliminal narrative your customers need to see
Alida chief strategy officer suggests how brands can ensure customers feel heard
SAP CX CMO foresees a big shift in customer loyalty in 2026
editor’s note
Inside Etsy’s accidental Voice of the Customer program
It’s not just Neil Young vs. Spotify. It’s CX vs the creator economy
The CX stakes in the Nike-Lululemon lawsuit
All the President’s Choice mentions: A customer feedback program with a missing ingredient
When the quest to win customer loyalty leads to ‘love bombing’
‘Customer crimes’ and how to combat them
One nation, under CX: What Biden’s executive order means for the future of citizen experiences
How AWS can demonstrate some CX leadership after its outage
Why the ‘just in case’ buying decision reveals a broken customer experience
What Zendesk’s SurveyMonkey acquisition signals for the CX technology sector
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