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How GM is striving for ‘zero friction’ customer experiences
34% of U.S. shoppers switch brands based on paid returns policies
Secrets of an outstanding DTC customer experience
Smile, you’re on Customer Experience Camera!
What solving a wuzzle can teach you about tackling CX
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Home
About
Subscribe
FAQ
Now
Week
Month
How GM is striving for ‘zero friction’ customer experiences
34% of U.S. shoppers switch brands based on paid returns policies
Secrets of an outstanding DTC customer experience
Smile, you’re on Customer Experience Camera!
What solving a wuzzle can teach you about tackling CX
contact center
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
51% of firms are now only working with a single CX provider
Pathlight chief customer officer addresses three contact center challenges that aren’t going away
How Google’s ‘Wait Times’ feature could change the service experience
7 out of 10 people prefer talking to a live agent for customer service
71% of firms with centralized CX functions take a KPI-driven approach to improvements
These CX stats suggest companies are lying to themselves about the quality of human-machine handoffs
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