Amazon

Coveo head of e-commerce
Coveo head of e-commerce makes the link between strong CX and search-driven revenue
return policy
The CX risk of the ‘just keep it’ return policy
Why Amazon’s Ring takes a ‘neighborhood experience’ approach to customer service
Dynamic Yield XP Squared
Dynamic Yield VP discusses how XP Squared will teach experience optimization skills
Shep Hyken tells brands ‘amazing’ customer experiences can be boiled down to a single objective