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52% of customers say their last ‘effortless experience’ involved a human being
Typeface field CTO offers advice on creating consistent digital experiences for bots and human customers
48% of shoppers expect order confirmations within one minute
A CX leader creates a ‘role builder’ to help his peers and recruiters connect
43% of consumers feel more loyal to the AI shopping tools than retailers
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
52% of customers say their last ‘effortless experience’ involved a human being
Typeface field CTO offers advice on creating consistent digital experiences for bots and human customers
48% of shoppers expect order confirmations within one minute
A CX leader creates a ‘role builder’ to help his peers and recruiters connect
43% of consumers feel more loyal to the AI shopping tools than retailers
Amazon
Amazon Connect VP on combining AI with human care in customer service
Why Roombas deserve more time to clean up their act
How Rhythm Energy adapted to a surge in customer care needs
How Amazon pursues innovation in customer service
What Ticketmaster could do to recover its CX mojo after the Taylor Swift debacle
Holiday shopping experience forecast: 94% online, 73% in-store
Here’s how Amazon makes small but critical tweaks to the customer journey
How AWS can demonstrate some CX leadership after its outage
Why Amazon is (finally) opening up CX opportunities for sellers
How an AWS customer optimization leader applies Amazon’s key principles
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