Amazon

How Amazon pursues innovation in customer service
What Ticketmaster could do to recover its CX mojo after the Taylor Swift debacle
Holiday shopping experience forecast: 94% online, 73% in-store
Amazon address and postal code
Here’s how Amazon makes small but critical tweaks to the customer journey
AWS outage CX lessons
How AWS can demonstrate some CX leadership after its outage
Amazon Manage Your Customer Engagement
Why Amazon is (finally) opening up CX opportunities for sellers
How an AWS customer optimization leader applies Amazon’s key principles
Coveo head of e-commerce
Coveo head of e-commerce makes the link between strong CX and search-driven revenue
return policy
The CX risk of the ‘just keep it’ return policy
Why Amazon’s Ring takes a ‘neighborhood experience’ approach to customer service