ai

GEICO VP navigates the role of tech in customer journeys
60% of Americans don’t want to hear AI bots say ‘Sorry’
81% of consumers would wait for a live service agent over an AI bot
How Wyze is using TikTok Shop and AI to enhance its CX
Consumers spend 54% more with brands that offer AI-powered personalization
Sora and CX: The promise of generative AI-produced video
70% of contact center managers believe AI will mean more agents
46% of consumers wary about the role AI plays in retail experiences
Business leaders choose cloud over AI as top CX technology
Uniphore, Sprinklr and Drift execs discuss enterprise AI opportunities in CX