ai

National Customer Service Week is a joke
26% of Gen Z seek brands offering ‘memorable experiences’
Salesforce retail CMO explains how brands can enhance their use of AI
77% of consumers would prefer service agents using AI vs. self-service chatbots
57% of consumers want to see and touch items before buying
35% of firms foresee transition to fully autonomous customer service
What the Toys “R” Us AI movie overlooks
GEICO VP navigates the role of tech in customer journeys
60% of Americans don’t want to hear AI bots say ‘Sorry’
81% of consumers would wait for a live service agent over an AI bot