ai

62% of companies allocate 10% or less of their CX budget to AI
26% of contact center agents have considered quitting because of AI
Customer churn based on one poor experience jumps to 78%
74% of customers prefer phone support amid ‘high stakes’ moments
HP chief commercial officer touts ‘local AI’ for enhancing enterprise experiences
How Freedom Furniture spruced up its omnichannel experience
72% of consumers will abandon brands over poor self-service, but . . .
77% of consumers would recommend brands based on personalized service
Zoom CX leader shares his journey in scaling self-service with AI
Only 13% of firms have no plans to use AI in CX programs