ai

66% of consumers with a Master’s degree report higher CX expectations
32% of holiday shoppers lost trust in a brand over an AI chatbot
34% of consumers think AI-powered support makes things harder
74% of brands worry frictionless experiences will be forgettable
42% of holiday shoppers say AI has made service less helpful
How Ashley Furniture is building better CX through automation and AI
71% of consumers say most companies need to fix CX
How Yelp is offering AI to provide brands more CX help
53% of consumers worry AI-enabled support poses privacy risks
Spotify product director lays down how AI can enhance both audience and artist experiences