agentic AI

Salesforce plans to offer AI agent Casey an ‘Optimizer’
A real-life conductor helps explain the art of AI orchestration
Only 35% of AI agents retain customer context across systems
74% of brands using ‘action-taking’ AI see improved resolution rate
How the EU AI Act will reshape customer experience design
CX leader’s book warns of an AI ‘trust recession’
70% of customer service teams see value from AI within two months
Nearly half of customer service reps are fixing AI mistakes
CX-ready AI: Advice from real-world rollouts
61% worry that AI-powered service resolutions will not be implemented