agentic AI

Genesys CEO emphasizes AI orchestration for CX success
75% of shoppers would trust AI if it gave them cashbacks or bonuses
Verint Engage 2025 to keep conversation on AI amid acquisition news
76% of B2B pros say agentic AI can’t replicate human empathy in CX
SAP CX president offers advice on agentic AI adoption
AstraZeneca demonstrates how ServiceNow AI agents will transform experiences
73% of brands say agentic AI has improved deflection rate
66% of shoppers say no to AI handling purchases (even if they could get a better deal)
30% of customer service teams adding AI support specialist role
Oh, the humanity! The art of making virtual AI agents resemble real employees