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81% of consumers would wait for a live service agent over an AI bot
Nearly 1 in 5 consumers repay loans by calling customer service
How Wyze is using TikTok Shop and AI to enhance its CX
Consumers spend 54% more with brands that offer AI-powered personalization
58% of consumers say generative AI has already improved their shopping experience
52% of consumers say service reps have pressured them to give a top rating
Nearly half of consumers cite saving money on travel as top loyalty program perk
Nearly 40% of consumers more likely to use loyalty programs this year
Only 9% of consumers are content with in-store experiences
CX misspeaking, according to Miss Manners
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