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J.D. Power U.S. banking study 2023
47% of bank customers who receive effective advice open new accounts
Only 11% of surveyed contact centers have agents fully in-office
Procore CMO on building a better B2B experience for the construction industry
46% of consumers say their name should be enough for loyalty program lookup
Smile, you’re on Customer Experience Camera!
Firms with digital CX policies in place for 1-2 years score higher in benchmarks
Curbside pickup drops from 34% of retailers to 25%
Alida Bodine & Co CXPA empathy CX
65% of CX leaders admit their organizations don’t measure empathy
social media for customer service CX
The state of customer service via social media in 2022
Only 40% of insurance customers are getting the digital experience they want
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