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Nearly half of consumers mistrust information coming from AI bots
QSR reviews citing long wait times increase 35%
Verint GTM exec: ‘We’re an AI outcomes company’
26% of Gen Z seek brands offering ‘memorable experiences’
What Google Shopping’s virtual try-on tech leaves out
Kantar, Bain and Qualtrics seek feedback on proposed CX standards
Meet new chief customer officers at IMG, Oatly, Recurly and more
55% of consumers trust AI in place of a human when . . .
81% of consumers would wait for a live service agent over an AI bot
Nearly 1 in 5 consumers repay loans by calling customer service
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