Technology

Salesforce retail CMO explains how brands can enhance their use of AI
63% of CX pros say generative AI is more expensive than expected
PolyAI brings lifelike voices to CX conversations
Less than half of AI ‘pacesetters’ are using it for CX and EX
Aldo Group CIO is trying AI on for size to improve CX
70% of consumers expect payments to be processed the same day or instantly
Walmart study finds nearly 8 of 10 shoppers multitask while placing online orders
What the Toys “R” Us AI movie overlooks
Cradlepoint CMO makes the link between CX and connectivity
Why emotion-canceling AI has no place in contact centers
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