Technology

66% of shoppers say no to AI handling purchases (even if they could get a better deal)
How Essity is enhancing the e-commerce experience across all its health and hygiene brands
Contact center agents beat out chatbots in first contact resolution
Visiting Media CX SVP offers an expert tour of the hospitality sector’s CX needs
Circle K and Wawa focus on the specifics of convenience store CX
Levi’s CDO focuses on the ‘digital flagship experience’
30% of customer service teams adding AI support specialist role
Starbucks CTO says her team is developing AI to tackle wait times
Retail CX strategies from Anthropologie, Guess, Coach and Sephora
89% of retailers planning to use AI to improve customer experiences
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