Technology

67% of CX pros admit they’re deploying AI without adequate governance
Genesys CEO emphasizes AI orchestration for CX success
75% of shoppers would trust AI if it gave them cashbacks or bonuses
Verint Engage 2025 to keep conversation on AI amid acquisition news
48% of CX leaders plan to access AI via BPO partners
Amazon Connect VP on combining AI with human care in customer service
Kantar CX exec says ExperienceEvaluator offers a fast track to insights
78% of retail execs say they’d be satisfied contacting their own service teams
62% of companies allocate 10% or less of their CX budget to AI
Just say no to synthetic customers
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