Technology

Less than half of AI ‘pacesetters’ are using it for CX and EX
Aldo Group CIO is trying AI on for size to improve CX
70% of consumers expect payments to be processed the same day or instantly
Walmart study finds nearly 8 of 10 shoppers multitask while placing online orders
What the Toys “R” Us AI movie overlooks
Cradlepoint CMO makes the link between CX and connectivity
Why emotion-canceling AI has no place in contact centers
54% of consumers are interrupted three times or more per digital experience
Forrester offers a glimpse of a future filled with ‘invisible experiences’
91% expect their online shopping to match or surpass in-store experiences
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