Technology

Amazon Connect VP on combining AI with human care in customer service
Kantar CX exec says ExperienceEvaluator offers a fast track to insights
78% of retail execs say they’d be satisfied contacting their own service teams
62% of companies allocate 10% or less of their CX budget to AI
Just say no to synthetic customers
Infobip exec explains the CX benefits of RCS messaging
74% of customers prefer phone support amid ‘high stakes’ moments
HP chief commercial officer touts ‘local AI’ for enhancing enterprise experiences
SAP CX president offers advice on agentic AI adoption
Consumers spend 42% less time on digital experiences that degrade by 2%
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