Technology

48% of CX leaders plan to access AI via BPO partners
Amazon Connect VP on combining AI with human care in customer service
Kantar CX exec says ExperienceEvaluator offers a fast track to insights
78% of retail execs say they’d be satisfied contacting their own service teams
62% of companies allocate 10% or less of their CX budget to AI
Just say no to synthetic customers
Infobip exec explains the CX benefits of RCS messaging
74% of customers prefer phone support amid ‘high stakes’ moments
HP chief commercial officer touts ‘local AI’ for enhancing enterprise experiences
SAP CX president offers advice on agentic AI adoption
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