Technology

62% of companies allocate 10% or less of their CX budget to AI
Just say no to synthetic customers
Infobip exec explains the CX benefits of RCS messaging
74% of customers prefer phone support amid ‘high stakes’ moments
HP chief commercial officer touts ‘local AI’ for enhancing enterprise experiences
SAP CX president offers advice on agentic AI adoption
Consumers spend 42% less time on digital experiences that degrade by 2%
AstraZeneca demonstrates how ServiceNow AI agents will transform experiences
83% of mystery shoppers say voice AI drive-thru is a friendly experience
How Freedom Furniture spruced up its omnichannel experience
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