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SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
CX Talent execs discuss employer demand and what top candidates really want
3 Ways to improve the curbside pickup experience
Painting With A Twist CMO explains the importance of helping people create ‘memories, not masterpieces’
Row House CMO: How bringing fitness classes outdoors changed the customer experience
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Home
About
Subscribe
FAQ
Now
Week
Month
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
CX Talent execs discuss employer demand and what top candidates really want
3 Ways to improve the curbside pickup experience
Painting With A Twist CMO explains the importance of helping people create ‘memories, not masterpieces’
Row House CMO: How bringing fitness classes outdoors changed the customer experience
Technology
Formation.ai CEO reminds CX leaders not to forget about the once-a-year customer
70% of B2B buyers mull switching vendors based on digital purchasing experiences during COVID-19
AppDynamics exec says CX pros won’t win the race to digitize experiences if IT performance issues are overlooked
Airline industry execs warn passenger experience improvements can’t be left up in the air
Zendesk studies startup spending on customer service tools as part of a CX strategy
Qualtrics evolves from ‘Experience Matters’ blog to XM Institute community
Sitel CX data suggests brands are enjoying a ‘state of grace’ from forgiving consumers
What may get overlooked amid the debate over CX efficiencies
PROS VP of Strategy advises B2B firms on the best ways to shift to digital CX
W12 Studios CEO says brands need to design a ‘Global Experience Language’
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