Technology

53% of consumers worry AI-enabled support poses privacy risks
Spotify product director lays down how AI can enhance both audience and artist experiences
SAP CX exec walks through loyalty management and engagement tools
Authenticx CTO offers AI governance guidance
58% of consumers think retailers should use AI to improve the shopping experience
What Sam Altman gets wrong about customer service
45% of shoppers abandon purchases due to poor digital experiences
67% of CX pros admit they’re deploying AI without adequate governance
Genesys CEO emphasizes AI orchestration for CX success
75% of shoppers would trust AI if it gave them cashbacks or bonuses
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