Technology

34% of consumers think AI-powered support makes things harder
How Ashley Furniture is building better CX through automation and AI
Wildfire CMO demonstrates how brands can offer rewards for AI shopping
65% of retailers are personalizing content for each segment
1 in 5 consumers use AI to decide where to eat or stay
How Lippert Components uses agentic AI to enhance customer care
53% of consumers worry AI-enabled support poses privacy risks
Spotify product director lays down how AI can enhance both audience and artist experiences
SAP CX exec walks through loyalty management and engagement tools
Authenticx CTO offers AI governance guidance
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