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Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
This Instagram account is channeling the true voice of every customer right now
Clientshare CEO reveals three ‘magic moments’ that matter for B2B suppliers and customers
Republix CEO proposes an agency experience for brand customers that’s not a holding company
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Now
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Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
This Instagram account is channeling the true voice of every customer right now
Clientshare CEO reveals three ‘magic moments’ that matter for B2B suppliers and customers
Republix CEO proposes an agency experience for brand customers that’s not a holding company
Technology
Only 25% of firms are ready to offer ‘end-to-end’ digital CX
ServiceNow director suggests what customer service organizations should do next
SurveySparrow CEO chats about the need for conversational approaches to customer feedback
Comcast improves agent performance and Valvoline transforms call handling using NICE tools
Intradiem CEO names the age-old customer service problem that’s gotten worse as agents WFH
Use Twitter in your CX strategy and boost customer satisfaction 19%, research says
CourseCompare founder studies the evolving student experience amid back-to-school season
Zendesk Explore Enterprise adds live team dashboards to help CX pros act faster
Nuvi execs share all the feels CX pros could identify with its emotion analytics algorithm
Formation.ai CEO reminds CX leaders not to forget about the once-a-year customer
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