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Chief customer officer conversations: Fetch’s David Sommer on making loyalty programs fun
What Ticketmaster could do to recover its CX mojo after the Taylor Swift debacle
The CX implications of Frontier Airlines’ decision to shut down its customer service line
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
71% of companies plan to alter their CX data strategy
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Home
About
Subscribe
FAQ
Now
Week
Month
Chief customer officer conversations: Fetch’s David Sommer on making loyalty programs fun
What Ticketmaster could do to recover its CX mojo after the Taylor Swift debacle
The CX implications of Frontier Airlines’ decision to shut down its customer service line
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
71% of companies plan to alter their CX data strategy
Technology
How Uber, Airbnb and DoorDash are evolving their customer experiences
85% of contact center employees seek shift to permanent WFH
Inside ServiceNow’s pop up-style Innovation Park customer experience
Cyara president makes the case for its CX test automation maturity model
Forrester identifies 4 CX themes that should inform business priorities
Versapay CTO explains how CFO-CIO collaboration can lead to better CX
How QSR customer loyalty programs are transforming into digital experiences
65% of CX leaders are creating digital alternatives to in-person touchpoints
Casey’s VP of digital experience shares the ingredients that brought greater convenience to ordering pizza
81% of consumers are open to AI being used to personalize experiences
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