The CEO of SpeedPro talks about a simple technology that could be extended across the hospitality sector and beyond
Category: Technology
Blog
3CLogic execs warn that voice is being siloed from omnichannel customer experiences
The cloud-based call centre telephony firm argues that voice conversations need to be deeply embedded within systems of record
InMoment benchmarks suggest insurance firms, grocery stores could lose customers based on pandemic response
CX vendor says customers are giving high marks in certain categories but have concerns in others that will affect whether they keep coming back
Why Girl Scouts of the USA CEO is pressing ‘fast forward’ on its digital transformation
The youth organization’s leader talks with SAP’s customer experience exec about badges, STEM skills and, of course, the cookies
77% of customer service teams are learning new policies and 39% struggle with remote work
Survey data from Kustomer, Evaluagent, Tehner and CGS examines the impact of COVID-19 on agents as well as the consumers they’re supporting
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
The provider of Slurpees, pizzas and other treats provides an inside look at its ServiceNow implementation at the vendor’s Knowledge 2020 conference
Restaurant execs get ready to serve up a very different customer experience after COVID-19
The chief digital and technology officer of Yum! Brands chats with Food Network star Robert Irvine about contactless payments, supply chain issues and more
COVID-19 and the call centre: Frost & Sullivan analysts assess the CX impact on BPOs and solution providers
The market research firm brings together analysts from around the world to look at what business process outsourcers are doing to keep CX standards high
Episerver says 71% of B2B firms have a customer-centricity gap. Here’s what I’d do.
E-commerce is an obvious play right now, but one talked-about technology should be woven into the onboarding process
SAS exec recommends brands ask themselves one question to guide their CX strategy
The analytics company offers examples from the world of sports and retail at the AMA’s Experience Design virtual conference