Technology

32% of holiday shoppers lost trust in a brand over an AI chatbot
CES 2026: How automotive CX will drive the future of cars
48% of consumers have four or more loyalty cards saved in digital wallets
34% of consumers think AI-powered support makes things harder
How Ashley Furniture is building better CX through automation and AI
Wildfire CMO demonstrates how brands can offer rewards for AI shopping
65% of retailers are personalizing content for each segment
1 in 5 consumers use AI to decide where to eat or stay
How Lippert Components uses agentic AI to enhance customer care
53% of consumers worry AI-enabled support poses privacy risks
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