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SugarCRM chief customer officer is aiming for the CX sweet spot
How CX leaders should observe National Leave A Review Day
SAP demos a reimagined online-offline shopping experience
CX as seen through an Apple Vision Pro
ServiceNow shows how gen AI could rescue your Starbucks order
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Home
About
Subscribe
FAQ
Now
Week
Month
SugarCRM chief customer officer is aiming for the CX sweet spot
How CX leaders should observe National Leave A Review Day
SAP demos a reimagined online-offline shopping experience
CX as seen through an Apple Vision Pro
ServiceNow shows how gen AI could rescue your Starbucks order
Technology
The CX implications of Frontier Airlines’ decision to shut down its customer service line
How to boost customer loyalty during tough economic times
Chief customer officer conversations: Unit4’s Jean De Villiers on meeting midmarket needs
47% of online shoppers say speed is more important than selection
Why hybrid learning experiences may or may not made the grade
45% of global retailers admit they’re dedicating minimum budget to improve commerce capabilities
The big CX decisions to make amid a recession
90% of chatbots in customer service used to route issues to agents
Handwrytten CEO notes the power of offering customers a ‘full stop’ thank you
51% of consumers like it when customer service reps joke with them
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