How the content and creativity software vendor is turning its own data into resources for business pros, along with “intelligent services” updates to Experience Cloud
Category: Technology
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Kustomer CEO predicts machine learning will change customer service expectations and results
Brad Birnbaum suggests COVID-19 will place a greater emphasis on timely responses from agents, who will need better tools
Ex-Glossier boss Henry Davis describes the makeover DTC firms will need in the sector’s ‘second act’
The co-founder of Arfa speaks at a Zendesk virtual conference about getting around intermediaries and building strong customer relationships
Jahia’s N.A. president suggests CX questions you should ask yourself to avoid failure
An executive with a digital experience enterprise software provider argues that creating CX project managers is a big mistake
Folloze VP wants marketers to focus more on the sales side of CX
Randy Brasche discusses how his new employer is trying to take on the Marketos of the world
IBM SVP makes the case for CX to extend into ‘enterprise experience’
Mark Foster is getting feedback from customers like Delta Airlines that fine-tuning the customer journey needs to involve multiple parties
Clutch data pinpoints the stage where B2B tech buyers need the most TLC
Burying information or being inaccessible at particular times in a customer journey may hurt software firms and service providers, a survey suggests
Sam’s Club VP shares the people, product and digital changes that led members to ‘expect something special’
Learn: A key policy change that motivated employees, a rebranding that drove customer interest and three game-changing tech projects
Pega CX survey warns against complacency, putting IT in charge and counting on analytics
Research suggests prioritizing channels like messaging apps over e-mail and adopting performance simulation and propensity modeling