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Inside ServiceNow’s pop up-style Innovation Park customer experience
How Uber, Airbnb and DoorDash are evolving their customer experiences
Cyara president makes the case for its CX test automation maturity model
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
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Home
About
Subscribe
FAQ
Now
Week
Month
Inside ServiceNow’s pop up-style Innovation Park customer experience
How Uber, Airbnb and DoorDash are evolving their customer experiences
Cyara president makes the case for its CX test automation maturity model
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
Technology
Less than a quarter of fast food restaurants nail CSAT across the entire journey
How to adapt CX metrics amid the shift to digital-first experiences
72% of shoppers say delivery woes make them more likely to opt for BOPIS experience
One nation, under CX: What Biden’s executive order means for the future of citizen experiences
10 Standout CX moments in 2021: Smart moves from Neflix, Nike, Lego and more
How AWS can demonstrate some CX leadership after its outage
How self-driving vehicles could reroute the customer journey
Nieman Marcus exec offers a vision for keeping its associates at the heart of luxury retail experiences
Digital projects to improve CX running five months behind schedule on average
What Zendesk’s SurveyMonkey acquisition signals for the CX technology sector
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