CX vendor says customers are giving high marks in certain categories but have concerns in others that will affect whether they keep coming back
Category: Technology
Blog
Why Girl Scouts of the USA CEO is pressing ‘fast forward’ on its digital transformation
The youth organization’s leader talks with SAP’s customer experience exec about badges, STEM skills and, of course, the cookies
77% of customer service teams are learning new policies and 39% struggle with remote work
Survey data from Kustomer, Evaluagent, Tehner and CGS examines the impact of COVID-19 on agents as well as the consumers they’re supporting
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
The provider of Slurpees, pizzas and other treats provides an inside look at its ServiceNow implementation at the vendor’s Knowledge 2020 conference
Restaurant execs get ready to serve up a very different customer experience after COVID-19
The chief digital and technology officer of Yum! Brands chats with Food Network star Robert Irvine about contactless payments, supply chain issues and more
COVID-19 and the call centre: Frost & Sullivan analysts assess the CX impact on BPOs and solution providers
The market research firm brings together analysts from around the world to look at what business process outsourcers are doing to keep CX standards high
Episerver says 71% of B2B firms have a customer-centricity gap. Here’s what I’d do.
E-commerce is an obvious play right now, but one talked-about technology should be woven into the onboarding process
SAS exec recommends brands ask themselves one question to guide their CX strategy
The analytics company offers examples from the world of sports and retail at the AMA’s Experience Design virtual conference
Morphio CEO quantifies the marketing mistakes that could ruin brands’ CX hopes
Agencies own up to their error rates in a research report that may help make the case for using technology to minimize risks
Helly Hansen chief digital officer unzips the retailer’s mobile-first approach to personalization
Its physical locations may be closed, but the retailer is still connecting digital and physical experiences for customers who can’t wait to get back outdoors