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What solving a wuzzle can teach you about tackling CX
Meet the ‘experience hackers’ who will help companies win back customers
Comcast improves agent performance and Valvoline transforms call handling using NICE tools
Republix CEO proposes an agency experience for brand customers that’s not a holding company
Coveo head of e-commerce makes the link between strong CX and search-driven revenue
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Home
About
Subscribe
FAQ
Now
Week
Month
What solving a wuzzle can teach you about tackling CX
Meet the ‘experience hackers’ who will help companies win back customers
Comcast improves agent performance and Valvoline transforms call handling using NICE tools
Republix CEO proposes an agency experience for brand customers that’s not a holding company
Coveo head of e-commerce makes the link between strong CX and search-driven revenue
Technology
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
Only 17% of organizations have a dedicated CX team with executive ownership
Khoros buys Topbox to combine customer engagement tools with omnichannel analytics
How retail in-store customer experiences will evolve in 2021 and beyond
65% of consumers cite safety protocols as a loyalty driver, with ‘scheduling’ close behind
79% of CX leaders say agents are working as well or better at home than in the contact center
Zoomin CEO explains how ‘the most boring content’ can help companies improve their CX
Why brands need to move from being customer-literate to customer fluency
Burning Man creative lead has advice for event producers bringing in-person experiences online
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