Technology

metaverse customer support

What customer support in the metaverse could look like

Amazon address and postal code

Here’s how Amazon makes small but critical tweaks to the customer journey

Talkdesk agent engagement

Talkdesk VP discusses how brands can keep contact center agents from quitting

Uberall hybrid customer experiences

70% of companies lack confidence in offering ‘hybrid customer experiences’

digital retail experiences

The pandemic-prompted digital retail experiences that are here to stay

SugarCRM customer churn

Average customer churn reaches a rate of one-third globally

Pathlight chief customer officer addresses three contact center challenges that aren’t going away

Sinch IDC conversational engagement research

Only 35% of companies let customers transfer from chatbots to a live agent

Nike Lululemon Mirror lawsuit

The CX stakes in the Nike-Lululemon lawsuit

CX and UX

Why the CX and UX silos need to be broken to deliver better experiences