Technology

Genesys human values contact centers

Only 9% of contact center agents list ‘quality, empathy and listening’ as greatest strengths

One in four customers say contact centre experiences have gotten worse amid pandemic

easyjet customer service CX

EasyJet head of customer service explains how he’s tackling the hardest CX issues

64% of consumers say they couldn’t get their problem solved via digital CX

metaverse cx

The CX we’ll need to make the ‘metaverse’ work

XCCommerce VP offers retailers an idea to improve CX amid ‘returnaggedon’

75% of consumers want brands to ask consent before offered targeted ad experiences

TCN consumer attitudes customer service

7 out of 10 people prefer talking to a live agent for customer service

McDonald's CX team chief customer officer

McDonald’s forms a CX team and appoints a chief customer officer? I’m lovin’ it!

Gotara uses ‘nano learning’ to reimagine mentoring experiences for women in STEM