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Chief customer officer conversations: Fetch’s David Sommer on making loyalty programs fun
What Ticketmaster could do to recover its CX mojo after the Taylor Swift debacle
The CX implications of Frontier Airlines’ decision to shut down its customer service line
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
71% of companies plan to alter their CX data strategy
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Home
About
Subscribe
FAQ
Now
Week
Month
Chief customer officer conversations: Fetch’s David Sommer on making loyalty programs fun
What Ticketmaster could do to recover its CX mojo after the Taylor Swift debacle
The CX implications of Frontier Airlines’ decision to shut down its customer service line
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
71% of companies plan to alter their CX data strategy
Technology
Waze CMO maps out the company’s community-driven approach to improving driver experiences
71% of companies plan to alter their CX data strategy
How 988 contact centers can provide the best caller experience
Linktree CEO wants to help creators and brands streamline the customer journey across digital experiences
The ultimate CX takeaway from Rogers’ Internet outage
LA Football Club takes a kick at immersive audio to enrich fan experiences
AI self-service drops 9% among contact centers
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts
51% of firms are now only working with a single CX provider
An inside look at Webex Hologram’s potential to reimagine customer experiences
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