Fehr data shows what’s dominating conversations among travellers, while Diehl Aviation imagines the cabin of the furture
Category: Technology
Blog
Zendesk studies startup spending on customer service tools as part of a CX strategy
Depending on how you define ‘fast growing,’ investing in technology to help agents is a key success factor, benchmark report suggests
Qualtrics evolves from ‘Experience Matters’ blog to XM Institute community
An exec discusses the SAP subsidiary’s collection of resources, training and forthcoming certification program
Sitel CX data suggests brands are enjoying a ‘state of grace’ from forgiving consumers
Contact center firm surveys U.S. and U.K. to identify the most appreciated innovation during COVID-19, top vertical industry and more
What may get overlooked amid the debate over CX efficiencies
A survey of 120 CX professionals from Kustomer examines why some firms are reluctant to use intelligent routing, chatbot and other tools
PROS VP of Strategy advises B2B firms on the best ways to shift to digital CX
Geoff Webb talks about the changes in buyer expectations since they’ve all been working from home amid COVID-19
W12 Studios CEO says brands need to design a ‘Global Experience Language’
Fabian Birgfeld’s talk during Collision at Home reflected a key challenge facing everyone who had planned to attend the big tech conference
IDC analyst explains the CX boost AI early adopters are already starting to see
Ritu Jyoti discusses a research project involving 2,000 IT and line-of-business about the use of chatbots and NLP
The future of the fan experience will likely lie in the palm of your hand
Execs from SAP Arena and Lifesize discuss the challenges and opportunities of using mobile apps to mitigate safety concerns
Palmaz Vineyards co-founder unbottles the secrets of staging a virtual wine-tasting experience
The Napa Valley firm provides a behind-the-scenes look at its popular series, ‘The Wine Stream’ and how it has enhanced relationships with its customers