Technology

How Freedom Furniture spruced up its omnichannel experience
73% of brands say agentic AI has improved deflection rate
Jumpmind CEO explains how to make the POS a more positive experience
Gibson changes its CX tune as its embraces the DTC model
72% of consumers will abandon brands over poor self-service, but . . .
Zoom CX leader shares his journey in scaling self-service with AI
Only 13% of firms have no plans to use AI in CX programs
66% of shoppers say no to AI handling purchases (even if they could get a better deal)
How Essity is enhancing the e-commerce experience across all its health and hygiene brands
Contact center agents beat out chatbots in first contact resolution
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