Technology

Authenticx CTO offers AI governance guidance
58% of consumers think retailers should use AI to improve the shopping experience
What Sam Altman gets wrong about customer service
45% of shoppers abandon purchases due to poor digital experiences
67% of CX pros admit they’re deploying AI without adequate governance
Genesys CEO emphasizes AI orchestration for CX success
75% of shoppers would trust AI if it gave them cashbacks or bonuses
Verint Engage 2025 to keep conversation on AI amid acquisition news
48% of CX leaders plan to access AI via BPO partners
Amazon Connect VP on combining AI with human care in customer service
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