Technology

65% of retailers are personalizing content for each segment
1 in 5 consumers use AI to decide where to eat or stay
How Lippert Components uses agentic AI to enhance customer care
53% of consumers worry AI-enabled support poses privacy risks
Spotify product director lays down how AI can enhance both audience and artist experiences
SAP CX exec walks through loyalty management and engagement tools
Authenticx CTO offers AI governance guidance
58% of consumers think retailers should use AI to improve the shopping experience
What Sam Altman gets wrong about customer service
45% of shoppers abandon purchases due to poor digital experiences
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