Technology

70% of consumers prefer voice over typing and texting when using automated assistants
John Legend is giving people a new way to sing a brand’s praises
Generative AI in CX: A getting started guide
Norwegian Cruise Line, Amex and Zoom execs share the secrets of swipe right-worthy CX
70% of contact center managers believe AI will mean more agents
HappyOrNot CEO explains what to do when you see frowns instead of smiley faces
84% believe boards’ use of CX data needs improvement
Apple just recharged its customer-centricity cred
41% of consumers dislike managing digital devices and 28% feel overwhelmed
The ‘maybe later’ mistake brands keep making
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