Strategy

BD global CX lead
BD global CX lead links 41 moments of truth to interactions and key business outcomes
ABB ACE co-creation digital delta
ABB CX VP walks through a lab where customers co-create digital solutions, in person or virtually
Gift My Client CEO unboxes alternatives to branded merch that customers will actually want
curbside pickup experience
3 Ways to improve the curbside pickup experience
SAP CDP post-holiday shopping
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
return policy
The CX risk of the ‘just keep it’ return policy
bean dad self-service
Where ‘Bean Dad’ went wrong with his self-service strategy
in-store retail experiences 2021
How retail in-store customer experiences will evolve in 2021 and beyond
children shopping CX
The children that too many CX strategies leave behind
79% of CX leaders say agents are working as well or better at home than in the contact center
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