Strategy

A former bartender serves up his approach to a voice of the customer program 
How Pandora is improving its ability to hear (and act on) listener feedback
BD global CX lead
BD global CX lead links 41 moments of truth to interactions and key business outcomes
ABB ACE co-creation digital delta
ABB CX VP walks through a lab where customers co-create digital solutions, in person or virtually
Gift My Client CEO unboxes alternatives to branded merch that customers will actually want
curbside pickup experience
3 Ways to improve the curbside pickup experience
SAP CDP post-holiday shopping
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
return policy
The CX risk of the ‘just keep it’ return policy
bean dad self-service
Where ‘Bean Dad’ went wrong with his self-service strategy
in-store retail experiences 2021
How retail in-store customer experiences will evolve in 2021 and beyond
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