Strategy

The strategy behind J. Crew’s catalog comeback
Repeat customers spend 69% more the second time around
What Japanese 7-Elevens do differently
Less than half of AI ‘pacesetters’ are using it for CX and EX
Aldo Group CIO is trying AI on for size to improve CX
The White House war on customer service ‘doom loops’ explained
ShapeConnect tackles B2B CX challenges for small and mid-sized buyers
Why celebrities don’t make chatbots any better
57% of consumers want to see and touch items before buying
At least lonely millionaires get 24/7 customer service
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